x.ai Terms of Service Agreement

Last modified: May 30, 2018

x.ai (“Us” or “We”) provides the / site and various related services (collectively, the “Site”) to you (“You”), the user (“User”), subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Service” or “TOS”), as well as any other written agreement between us and you. In addition, when using particular services or materials on or related to this Site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Service. All such guidelines or rules are hereby incorporated by reference into these Terms of Service. BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF SERVICE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF SERVICE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.These Terms of Service are effective as of the “Last Modified” date identified at the top of this page. However, for any material modifications to the Terms of Service or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Service will automatically be effective upon the earlier of (i) your continued use of this Site and related services with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Service on this service. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Service in effect at the time such dispute arose.

Overview of our Services

x.ai provides a digital scheduling service for appointments made between the User and one or more of their Contacts, through emails exchanged between x.ai and the Contacts on behalf of the User. The “Service” does not include Your Data (as defined below) or any software application or service that is provided by you or a third party, which you use in connection with the Service. Any modifications and new features added to the Service are also subject to this TOS. x.ai reserves the right to modify or discontinue the Service (or any Service plan) or any feature or functionality thereof at any time without notice to you. All rights, title and interest in and to the Service and its components (including all intellectual property rights) will remain with and belong exclusively to x.ai.

Minimum configuration requirements

To use the Service, the User must first create a User account by following the procedure described for this purpose on the Site or received by email.

To be able to use a User account, the User must enter a valid email address throughout the entire duration of the Service usage period, and provide us with access to a valid calendar. Note that, from time to time, a User’s calendar may become disconnected from x.ai because of a change in the User’s security authentication with their calendar provider and the User may be asked to reconnect their calendar via the https://my.x.ai.

The User alone is responsible for keeping the access codes to their email account and calendar private, and x.ai declines all liability if the Service is used by a person other than the User or a person authorized by the latter, possessing the usernames and passwords to the User’s email account.

User account is non-transferrable.

The User signs up for the Professional Service for the duration of their choice, ranging from one (1) month to one (1) year and pays via valid credit card on https://my.x.ai.

The Professional Service is tacitly renewed for the same period, except where the Service is cancelled by the User or x.ai.

Meeting Scheduling Requests

Each scheduling request must be submitted separately by email. Occasionally our users will make a request of x.ai that falls outside the scope of services (for example: booking travel, hotel reservations, expense reports, etc.). When this happens, x.ai will politely decline and say we don’t support this functionality. If you ever feel like your service could be better, you can contact us at help@x.ai


  • You may agree to a one (1) month or twelve (12) month contract agreement with x.ai.
  • You can opt to upgrade or downgrade your service agreement to any other contract agreement that x.ai is currently offering for sale at any time during your contract term.
    1. To the extent you use a Service plan that is made available for a fee, you will be required to select a payment plan and provide accurate information regarding your credit card or other payment instrument. You will promptly update your account information with any changes in your payment information. You agree to pay x.ai in accordance with the terms set forth on the Site and these TOS, and you authorize x.ai or its third-party payment processors to bill your payment instrument in advance on a periodic basis in accordance with such terms.
    2. If you dispute any charges you must let x.ai know within sixty (60) days after the date that x.ai bills you. All amounts paid are non-refundable and we reserve the right to change our prices in the future. If we increase our prices for your Service plan, we will provide notice of the change on the Site and in email to you at least 30 days before the change is to take effect. Your continued use of the Service after the price change goes into effect constitutes your agreement to pay the changed amount. x.ai may choose to bill you through an invoice, in which case, full payment for invoices issued must be received by the date specified in the invoice. Past due fees are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than U.S. taxes based on x.ai’s net income.
  • At the end of the contract term, your contract will automatically renew for an additional contract term until explicitly cancelled by you. Cancellation must be issued via your account at https://my.x.ai. Any cancellation issued via the Site must be done at least one (1) day prior to the end of the contract term. Any cancellation not issued via https://my.x.ai must be done five (5) days prior to the end of the contract term to allow for adequate processing time.
  • Only Services and features clearly indicated as “free” or “no charge” are free or without charge. It is not the responsibility of x.ai to provide free support for you in the use and operation of x.ai. All other applications, features, functionality and support provided by x.ai are provided for the fees described for each service on the Site (“Fees”) and you are liable for such Fees.
  • If you purchase any Services that we offer for a Fee, you agree to x.ai, or our third party service providers, storing your payment card information. You expressly agree that we are authorized to charge you (i) a monthly Fee for any applicable Services billed on a monthly basis, (ii) any other Fees for Services you may purchase, and (iii) any applicable taxes in connection with your use of the Services to the payment card you provide and to reimburse us for all collection costs and interest for any overdue amounts. If the payment card you provide expires and you do not provide new payment card information or cancel your account, you authorize us to continue billing you and you agree to remain responsible for any uncollected Fees.

Third Party Payment Processors

x.ai uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors’ are required to have a privacy policy and security standards in place that are at least as protective of your information as those in our Privacy Policy. Payments are currently processed and managed using the third party vendors below. We will inform you which payment processors are used when processing your payments.

Term and Termination

This TOS will continue in full effect unless and until your account or this TOS is terminated as described herein. Service plans that are paid monthly will automatically renew for additional months, and Service plans that are paid annually will automatically renew for additional years. You have the right to deactivate your account at any time by using the account deactivation interface provided at https://my.x.ai.

Monthly memberships can be deactivated at any time with no additional fees. If you deactivate, you will be charged for that month’s service (as well as all prior months of service), but we will not charge you for the month following the month in which you deactivate. Customers will lose access to Amy immediately following deactivation. Subscriptions may be deactivated by logging into your account at https://my.x.ai.

Termination of Service

We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change and modify prices for all or part of the Services for you or for all our users at any time and in our sole discretion. All of these changes shall be effective upon their posting on the Site or by direct communication to you unless otherwise noted. We may cancel your monthly membership for any or no reason immediately upon notice to you but, if we do, we will give you a prorated refund at the standard monthly rate for any time period for which you have already paid. Moreover:

  1. Services may be terminated by us, without cause, at any time.
  2. Services may be terminated by you, without cause, by following the cancellation procedures set forth in the Term and Termination section.
  3. x.ai may terminate Services at any time, without penalty and without notice, if you fail to comply with any of the terms of this Agreement or the intellectual property protections applicable to these Services.
  4. Notice of termination of Services by x.ai may be sent to the contact email associated with your account. Upon termination, x.ai has the right to delete all data, files, or other information that is stored in your account.


To ensure the quality of the x.ai experience we have set up our Terms of Service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service and this may result in a termination of your account. You agree to all of the following:

  1. You hereby certify that you are at least 13 years of age. Individuals under the age of 13 are prohibited from using the Site and Services.
  2. You will ensure the email address provided in your account registration is valid at all times and will keep your contact information accurate and up-to-date.
  3. You will not use the Services for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or insider trading.
  4. You will not use the Services or Site if you are located in a country embargoed by the U.S., or are on the U.S. Treasury Department’s list of Specially Designated Nationals.
  5. You will not use the Services or Site to impersonate another person.
  6. You will not use the Service or Site to upload, post, transmit, or otherwise make available any unsolicited or unauthorized advertising, cold sales emails, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of -solicitation. x.ai is in the business of scheduling ‘verified’ meetings, meaning both parties have agreed to meet before Amy begins to schedule any meeting of any type. What constitutes a violation of this policy is up to the sole discretion of x.ai.
  7. You may not send messages using the Service which do not correctly identify the sender and you may not alter the attribution of origin in electronic mail messages or postings.
  8. You will not share your password, let anyone else access your account, or do anything that might jeopardize the security of your account.
  9. You verify that your country of residence is the same as your billing address.
  10. x.ai has a zero tolerance policy for abusive language and/or abusive behavior towards our company, the Service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive will result in immediate irrevocable account termination without refund. Threats to sue, slander, libel, etc. will all be considered abuse.

x.ai may determine in its sole discretion whether or not an account is in violation of any of these policies. Violation of any of these policies may result in user information tracking with such information being stored to identify the offending user. Offending users may be permanently restricted from holding an account or using the Services. If x.ai reasonably determines that your account is being used for illegal or fraudulent activity then your account may be immediately terminated and your financial data erased. We may also report you to law enforcement officials in the appropriate jurisdictions.


We encourage you to read the Privacy Policy, and to use the information it contains to help you make informed decisions. You acknowledge, consent and agree that we may access, preserve, and disclose your registration and any other information you provide if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary in our opinion Disclosures of user information to third parties are further addressed in the Privacy Policy.

Your Data Rights and Related Responsibilities.

  1. x.ai is by design exposed to emails we are explicitly copied on through the Services. You may submit various types of information and data into the Services for scheduling and processing purposes (“Your Data”). Your Data means any data and content you transmit to x.ai or is otherwise made available via the Services. Your Data includes messages you send, meeting information, profile information and anything else you enter or upload into the Service or Site. x.ai will make commercially reasonable efforts to ensure that all facilities used to store and process Your Data meet a high standard for security. For more information on our current practices and policies regarding data privacy, security and confidentiality, please see /security; we keep that document updated as these practices and policies evolve over time.
  2. In order for us to provide the Service to you, we require that you grant us certain rights with respect to Your Data. For example, we need to be able to transmit, store and copy Your Data in order to display it to you, to make backups to prevent data loss, and so on. Your acceptance of this TOS gives us the permission to do so and grants us any such rights necessary to provide the Service to you, only for the purpose of providing the Service (and for no other purpose). This permission includes allowing us to use third-party service providers (such as Amazon Web Services) in the operation and administration of the Service and the rights granted to us are extended to these third parties to the degree necessary in order for the Service to be provided.
  3. If any Users send us any feedback or suggestions regarding the Service, you grant x.ai an unlimited, irrevocable, perpetual, free license to use any such feedback or suggestions for any purpose without any obligation to you.
  4. x.ai reserves the right to use your name as a reference for marketing or promotional purposes on the Site and in other communication with existing or potential x.ai customers. For example, we might list your company on one of our webpages under lists of x.ai customers. We don’t want to list customers who don’t want to be listed, so you may send an email to help@human.x.ai stating that you do not wish to be used as a reference.


The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the state of New York without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United States of America. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in NY, New York, USA and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.


Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms of Service, will be in writing and given: by x.ai (i) via email (in each case to the address that you provide) or (ii) by posting to the Application or Site. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.